Hi, I'm Dinesh.
Product designer building operational software for financial operations teams.
Designs for the analysts, AMs, and ops teams who actually live inside the tools.
Research-led, structure-first. Progress over pixels.
Now at Onity. Previously Dell, Red Hat. About a decade in operational software.
Designing mortgage servicing portals and release pipelines.
Four tools shipped, four teams a little quieter.
A live case workspace where every inquiry has one shared record. Progress, conversation, and documents stay together, no more digging through email threads to find the latest update.
A submission and tracking portal that handles how each client prepares loan releases and gives the receiving team one shared structure downstream. Validation moves to the door, exceptions get a defined lane, and reconciliation finally ties back to the release record.
A full-screen AI workspace that replaces Dell's cramped legacy chatbot. Source-tagged answers, role-aware prompts, and the sales portal's tools sit underneath the conversation, so reps trust what the AI says instead of pinging a teammate.
A full IA rearchitecture of Dell's 30,000-employee internal portal. Favorites, in-tile report dropdowns, and a persistent side nav replace the memorized routes employees were walking through every day to reach the reports they actually use.